Technical Writer / Instructional Designer XTS Software Corporation, Portland, OR June 2006 – Present Conducted user testing and developed interface mockups for rapid iterative prototyping of new software features (Macromedia Captivate, Adobe Photoshop) Wrote and formatted articles for the web that enabled customers to find answers to software questions Developed interactive Flash-format training simulations of software features (Macromedia Captivate, Adobe Photoshop) Created icons, flowcharts, screenshots, and other graphics for print and online (Adobe Photoshop) Web Design Contractor Du-Right Pest Control Corp., Syracuse, NY December 2005 – June 2006 Translated vision and goals of graphic designer and clients into functional web site Installed and customized Drupal content management system (MySQL, PHP) Converted graphic designer’s page mockups into web page templates (HTML, CSS, PHP, Adobe Photoshop) Optimized graphic designer’s images for the web (Adobe Photoshop) Electronic Publishing Intern Seso Group LLC, Online June 2005 – August 2005 Designed custom TypePad template (HTML, CSS, Moveable Type code) Wrote instructions on updating the template Organized information architecture by defining categories and classifying articles Troubleshot TypePad software Online Course Consultant SUNY College of Environmental Science and Forestry, Syracuse, NY January 2005 – August 2005 Translated instructors’ needs and institution’s constraints into best-fit solution (HTML, CSS, SSI, Microsoft Word, Adobe PDF) Designed web site using institution’s existing style and color scheme Installed and configured Moodle course management system (PHP, MySQL) Trained clients on updating the web site Graduate Assistant School of Information Studies, Syracuse University, Syracuse, NY June 2004 – May 2006 Created content and wrote code for WebCT Information Center web site (HTML, CSS, SSI, Adobe Photoshop) Conducted usability tests and card-sorting tests of web site Developed multimedia presentations (Macromedia Captivate) Translated faculty needs into configuration of online courses in WebCT learning management system Trained students and faculty to use software provided by department Information Systems Intern Columbus Metropolitan Library, Columbus, OH June 2003 – July 2003 Designed and coded online glossary for staff intranet (ColdFusion, SQL)